CUSTOMER SUCCESS MANAGER
Onboard new customers, drive expansion within accounts, and surface product feedback that shapes the roadmap.
About the role
Onboard new customers, drive expansion within accounts, and surface product feedback that shapes the roadmap.
You'll work alongside a tight-knit team that ships fast and treats craft as non-negotiable. SCT+ is a mission-driven business protecting real customers from real losses every day, and the work you do here directly translates to incidents prevented in the field.
What you'll do
- Drive day-to-day execution within Sales & Customer Success, partnering with cross-functional stakeholders.
- Own measurable outcomes tied to customer experience and business results.
- Document playbooks, mentor teammates, and continuously improve how we operate.
- Bring your perspective into our roadmap — we hire people who shape the work, not just complete it.
What we're looking for
- Demonstrated ownership of work in a sales & customer success discipline.
- Strong written and verbal communication; comfortable with async collaboration.
- Bias for impact — you'd rather ship a 90% solution today than a perfect one in three quarters.
- A clear sense of why solar-powered AI security matters, and what role you want to play in scaling it.
How we work
Most teams operate hybrid or fully remote with quarterly on-sites in Scottsdale. Field and Operations roles spend more time on customer sites and at our monitoring centers. Compensation is competitive, includes meaningful equity, and is anchored to defensible benchmarks — we share the math during the interview.
Ready to apply?
Tell us why this role excites you and what you'd bring to the team. We respond to every application.