How a parking operator secured their 4-level structure and reduced liability claims by 60%.
See the measurable impact SCT+ delivered for Metro Parking Solutions.
Vehicle incidents
Claims dropped
Customer satisfaction
Full coverage
Metro Parking Solutions operates a 4-level parking structure serving a regional shopping center. Rising vehicle break-ins and personal safety incidents were driving customers to alternative parking options. Liability claims were increasing, and the shopping center was threatening to terminate the lease. Traditional security cameras captured incidents after they happened but did nothing to prevent them or respond in real-time.
SCT+ installed solar-powered cameras throughout the 4-level structure with AI-powered detection zones at all entry points, stairwells, and vehicle aisles. The system detects suspicious behavior patterns like loitering, following, or vehicle tampering and alerts our 24/7 monitoring team instantly. Emergency response integration means verified threats trigger immediate law enforcement coordination while two-way audio allows our team to communicate with customers in distress.
From deployment to proven results, see the journey to success.
Security team mapped all four levels, identifying high-risk zones, blind spots, and optimal camera positions.
Full camera coverage deployed across all levels including stairwells and elevator lobbies.
Detection zones tuned for vehicle aisles, entry points, and stairwell monitoring. False alarm rate minimized.
Break-in attempts dropped significantly. Multiple suspicious individuals deterred through voice warnings.
78% break-in reduction, 60% liability decrease, and 40-point improvement in customer safety scores.
Within 90 days, vehicle break-ins dropped 78% and liability claims decreased 60%. Customer satisfaction scores for parking safety increased by 40 points. The shopping center renewed their lease with Metro Parking, citing the visible security improvements. The AI system has successfully identified and deterred dozens of suspicious individuals, and emergency response integration has assisted two customers in medical distress.
A complete summary of the security transformation.
Parking & TransportationA 4-level parking structure was experiencing frequent vehicle break-ins and safety incidents, risking their shopping center lease and driving up liability costs.
SCT+ deployed AI-powered cameras with behavior detection, emergency response integration, and 24/7 live monitoring across all levels.
78% reduction in break-ins, 60% decrease in liability claims, and 40-point improvement in customer satisfaction for safety.
“Our parking structure went from being the most complained-about aspect of the shopping experience to a competitive advantage. Customers tell us they feel safer parking with us now than at any other location. The AI catches things human guards would miss, and the emergency response integration has genuinely helped people in need.”
The specific outcomes that made this implementation a success.
Identifies suspicious activity patterns before crimes occur, enabling proactive intervention.
Integrated response system coordinates with law enforcement and assists customers in distress.
Dramatic improvement in customer satisfaction scores for parking safety.
Fewer incidents and documented security measures reduced insurance claims significantly.
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Learn MoreSchedule a consultation to discuss how SCT+ can deliver measurable security improvements for your organization.